{"id":33324,"date":"2024-04-30T08:18:37","date_gmt":"2024-04-30T08:18:37","guid":{"rendered":"https:\/\/www.iceireland.com\/complaints-and-grievance\/"},"modified":"2026-03-18T11:10:02","modified_gmt":"2026-03-18T11:10:02","slug":"complaints-and-grievance","status":"publish","type":"page","link":"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/","title":{"rendered":"\u015eikayetler ve \u015eikayet"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33324\" class=\"elementor elementor-33324 elementor-26617\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bc4263 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bc4263\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee4dc28\" data-id=\"ee4dc28\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f10ba63 elementor-widget elementor-widget-text-editor\" data-id=\"f10ba63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>\u015eikayetler ve \u015eikayetler<\/h4>\n<p>Irish College of English, t\u00fcm payda\u015flar i\u00e7in olumlu ve g\u00fcvenli bir \u00f6\u011frenim ortam\u0131 sa\u011flamaya kendini adam\u0131\u015ft\u0131r. \u015eik\u00e2yet ve \u015eik\u00e2yetler politikam\u0131z, sorunlar\u0131 \u00e7\u00f6zme, \u015fik\u00e2yet ve \u015fik\u00e2yetleri adil, \u015feffaf ve zaman\u0131nda ele alma taahh\u00fcd\u00fcm\u00fcz\u00fc \u00f6zetlemektedir. Y\u00fcksek davran\u0131\u015f standartlar\u0131n\u0131 korumaya ve t\u00fcm payda\u015flar\u0131n \u00e7\u00f6z\u00fcm s\u00fcreci boyunca duyulduklar\u0131n\u0131, sayg\u0131 g\u00f6rd\u00fcklerini ve desteklendiklerini hissetmelerini sa\u011flamaya \u00e7al\u0131\u015f\u0131yoruz.  <\/p>\n<p>\u00d6\u011frenci \u015eikayetleri:<\/p>\n<ul>\n<li>\u015eik\u00e2yet \u00c7\u00f6z\u00fcm S\u00fcreci: ICE, \u00f6\u011frenci \u015fikayetlerini h\u0131zl\u0131, adil ve \u015feffaf bir \u015fekilde ele almak i\u00e7in prosed\u00fcrler olu\u015fturmu\u015ftur.<\/li>\n<li>Raporlama Mekanizmas\u0131: \u00d6\u011frencilerin her t\u00fcrl\u00fc endi\u015fe veya \u015fikayetlerini, konuyu ara\u015ft\u0131racak ve uygun \u00f6nlemleri alacak olan belirlenmi\u015f personele bildirmeleri te\u015fvik edilir.<\/li>\n<li>\u00c7\u00f6z\u00fcm ve Takip: \u015eikayetler a\u00e7\u0131k ileti\u015fim, arabuluculuk ve sorun \u00e7\u00f6zme yoluyla \u00e7\u00f6z\u00fcl\u00fcr, tekrar\u0131n\u0131 \u00f6nlemek ve \u00f6\u011frenci memnuniyetini sa\u011flamak i\u00e7in takip \u00f6nlemleri uygulan\u0131r.<\/li>\n<\/ul>\n<p>Detayl\u0131 Yap\u0131:<\/p>\n<p><strong>\u015eikayet Prosed\u00fcr\u00fc:<\/strong><\/p>\n<ol>\n<li><strong>Sorunlar\u0131n, \u015eikayetlerin veya \u015eik\u00e2yetlerin Bildirilmesi:<\/strong><\/li>\n<\/ol>\n<ul>\n<li>\u00d6\u011frenciler ve di\u011fer payda\u015flar, bize geri bildirimde bulunmalar\u0131 ve akademik programlar\u0131, konaklama, etkinlikler, refah, g\u00fcvenlik veya di\u011fer endi\u015feleriyle ilgili her t\u00fcrl\u00fc sorunu ICE&#8217;ye bildirmeleri i\u00e7in aktif olarak te\u015fvik edilmektedir. Ekibimiz, sorunlar\u0131 payda\u015flar\u0131n memnuniyeti do\u011frultusunda \u00e7\u00f6zmek ve kalite g\u00fcvence s\u00fcrecimiz arac\u0131l\u0131\u011f\u0131yla gelecekte benzer sorunlar\u0131n ortaya \u00e7\u0131kmas\u0131n\u0131 \u00f6nleyecek tedbirleri uygulamak i\u00e7in \u00e7al\u0131\u015fmaktad\u0131r. <\/li>\n<li>Sorunlar\/\u015eikayetler\/\u015eikayetler e-posta, belirlenmi\u015f bir \u00e7evrimi\u00e7i geri bildirim formu veya&nbsp;<a href=\"https:\/\/iceireland.typeform.com\/to\/RQ5Zqzht\" target=\"_blank\">\u015fikayet formu<\/a> veya \u015fahsen. Geri bildirim ve \u015fikayetler i\u00e7in QR kodlar\u0131 duyuru panolar\u0131nda yer almaktad\u0131r. Ayr\u0131ca, geri bildirim linkleri ayl\u0131k \u00f6\u011frenci ilerleme raporlar\u0131nda ve kurs sonu sertifika zarflar\u0131nda yer almaktad\u0131r. Ba\u015fvurular payda\u015f\u0131n ad\u0131yla, isimsiz ve gizli olarak yap\u0131labilir. Bir payda\u015f\u0131n nas\u0131l \u015fik\u00e2yette bulunaca\u011f\u0131n\u0131 sormas\u0131 halinde, kendisine \u00d6\u011frenci Sosyal Yard\u0131m Ofisi veya ilgili Alan Sorumlusu irtibat ki\u015fisi verilecektir. QA payda\u015f deneyimi\/geri bildirim izleyicisi geri bildirimleri inceleyecek ve ilgili ekiplerle payla\u015facakt\u0131r.     <\/li>\n<\/ul>\n<ol start=\"2\">\n<li><strong>  Soru\u015fturma ve \u00c7\u00f6z\u00fcm:<\/strong><\/li>\n<\/ol>\n<ul>\n<li>&nbsp;\u015eik\u00e2yetleri\/\u015fik\u00e2yetleri tan\u0131mlamak i\u00e7in bir s\u00fcrecimiz vard\u0131r, \u00dcst Y\u00f6netim Ekiplerinin ilgili bir \u00fcyesi \u015fik\u00e2yet\/\u015fik\u00e2yet hakk\u0131nda bilgilendirilecektir. Daha sonra bir soru\u015fturma ba\u015flatacaklard\u0131r. Bu, ilgili bilgilerin toplanmas\u0131n\u0131 ve uygun personel \u00fcyeleri\/payda\u015flarla isti\u015farede bulunulmas\u0131n\u0131 i\u00e7erir.  <\/li>\n<li>\u015eikayetler\/\u015eikayetler al\u0131nd\u0131ktan sonra \u00fc\u00e7 i\u015f g\u00fcn\u00fc i\u00e7inde kabul edilecek ve 10 i\u015f g\u00fcn\u00fc i\u00e7inde \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131 i\u00e7in her t\u00fcrl\u00fc \u00e7aba g\u00f6sterilecektir. \u015eik\u00e2yet sahiplerine \u00e7\u00f6z\u00fcm yaz\u0131l\u0131 olarak bildirilecek ve \u00e7\u00f6z\u00fclmemi\u015f sorunlar\u0131 bir \u015firket Direkt\u00f6r\u00fcyle ele alma veya uygun oldu\u011funda harici bir makama bildirme f\u0131rsat\u0131 verilecektir. <\/li>\n<li>Payda\u015f\u0131n endi\u015feleri ve refah\u0131 g\u00f6z \u00f6n\u00fcnde bulundurularak \u015fikayetlerin derhal ve tatmin edici bir \u015fekilde \u00e7\u00f6z\u00fclmesi i\u00e7in her t\u00fcrl\u00fc \u00e7aba g\u00f6sterilecektir.<\/li>\n<li>\u015eikayetler\/\u015eikayetler ve bunlar\u0131n \u00e7\u00f6z\u00fcmleri, e\u011filimleri belirlemek, hizmetleri iyile\u015ftirmek ve genel payda\u015f deneyimini geli\u015ftirmek i\u00e7in \u00dcst Y\u00f6netim Ekibi taraf\u0131ndan periyodik olarak g\u00f6zden ge\u00e7irilir.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-551362d elementor-widget elementor-widget-spacer\" data-id=\"551362d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u015eikayetler ve \u015eikayetler Irish College of English, t\u00fcm payda\u015flar i\u00e7in olumlu ve g\u00fcvenli bir \u00f6\u011frenim ortam\u0131 sa\u011flamaya kendini adam\u0131\u015ft\u0131r. \u015eik\u00e2yet ve \u015eik\u00e2yetler politikam\u0131z, sorunlar\u0131 \u00e7\u00f6zme, \u015fik\u00e2yet ve \u015fik\u00e2yetleri adil, \u015feffaf ve zaman\u0131nda ele alma taahh\u00fcd\u00fcm\u00fcz\u00fc \u00f6zetlemektedir. Y\u00fcksek davran\u0131\u015f standartlar\u0131n\u0131 korumaya ve t\u00fcm payda\u015flar\u0131n \u00e7\u00f6z\u00fcm s\u00fcreci boyunca duyulduklar\u0131n\u0131, sayg\u0131 g\u00f6rd\u00fcklerini ve desteklendiklerini hissetmelerini sa\u011flamaya \u00e7al\u0131\u015f\u0131yoruz. \u00d6\u011frenci [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-33324","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u015eikayetler ve \u015eikayet - Irish College of English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u015eikayetler ve \u015eikayet - Irish College of English\" \/>\n<meta property=\"og:description\" content=\"\u015eikayetler ve \u015eikayetler Irish College of English, t\u00fcm payda\u015flar i\u00e7in olumlu ve g\u00fcvenli bir \u00f6\u011frenim ortam\u0131 sa\u011flamaya kendini adam\u0131\u015ft\u0131r. \u015eik\u00e2yet ve \u015eik\u00e2yetler politikam\u0131z, sorunlar\u0131 \u00e7\u00f6zme, \u015fik\u00e2yet ve \u015fik\u00e2yetleri adil, \u015feffaf ve zaman\u0131nda ele alma taahh\u00fcd\u00fcm\u00fcz\u00fc \u00f6zetlemektedir. Y\u00fcksek davran\u0131\u015f standartlar\u0131n\u0131 korumaya ve t\u00fcm payda\u015flar\u0131n \u00e7\u00f6z\u00fcm s\u00fcreci boyunca duyulduklar\u0131n\u0131, sayg\u0131 g\u00f6rd\u00fcklerini ve desteklendiklerini hissetmelerini sa\u011flamaya \u00e7al\u0131\u015f\u0131yoruz. \u00d6\u011frenci [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/\" \/>\n<meta property=\"og:site_name\" content=\"Irish College of English\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T11:10:02+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/complaints-and-grievance\\\/\",\"url\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/complaints-and-grievance\\\/\",\"name\":\"\u015eikayetler ve \u015eikayet - Irish College of English\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/#website\"},\"datePublished\":\"2024-04-30T08:18:37+00:00\",\"dateModified\":\"2026-03-18T11:10:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/complaints-and-grievance\\\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/complaints-and-grievance\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/complaints-and-grievance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u015eikayetler ve \u015eikayet\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/#website\",\"url\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/\",\"name\":\"Irish College of English\",\"description\":\"English School in Dublin, Malahide\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"tr\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/#organization\",\"name\":\"Irish College of English\",\"url\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.iceireland.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/www.iceireland.com\\\/wp-content\\\/uploads\\\/2022\\\/03\\\/logo.png\",\"width\":593,\"height\":92,\"caption\":\"Irish College of English\"},\"image\":{\"@id\":\"https:\\\/\\\/www.iceireland.com\\\/tr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u015eikayetler ve \u015eikayet - Irish College of English","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/","og_locale":"tr_TR","og_type":"article","og_title":"\u015eikayetler ve \u015eikayet - Irish College of English","og_description":"\u015eikayetler ve \u015eikayetler Irish College of English, t\u00fcm payda\u015flar i\u00e7in olumlu ve g\u00fcvenli bir \u00f6\u011frenim ortam\u0131 sa\u011flamaya kendini adam\u0131\u015ft\u0131r. \u015eik\u00e2yet ve \u015eik\u00e2yetler politikam\u0131z, sorunlar\u0131 \u00e7\u00f6zme, \u015fik\u00e2yet ve \u015fik\u00e2yetleri adil, \u015feffaf ve zaman\u0131nda ele alma taahh\u00fcd\u00fcm\u00fcz\u00fc \u00f6zetlemektedir. Y\u00fcksek davran\u0131\u015f standartlar\u0131n\u0131 korumaya ve t\u00fcm payda\u015flar\u0131n \u00e7\u00f6z\u00fcm s\u00fcreci boyunca duyulduklar\u0131n\u0131, sayg\u0131 g\u00f6rd\u00fcklerini ve desteklendiklerini hissetmelerini sa\u011flamaya \u00e7al\u0131\u015f\u0131yoruz. \u00d6\u011frenci [&hellip;]","og_url":"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/","og_site_name":"Irish College of English","article_modified_time":"2026-03-18T11:10:02+00:00","twitter_misc":{"Tahmini okuma s\u00fcresi":"3 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/","url":"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/","name":"\u015eikayetler ve \u015eikayet - Irish College of English","isPartOf":{"@id":"https:\/\/www.iceireland.com\/tr\/#website"},"datePublished":"2024-04-30T08:18:37+00:00","dateModified":"2026-03-18T11:10:02+00:00","breadcrumb":{"@id":"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.iceireland.com\/tr\/complaints-and-grievance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.iceireland.com\/tr\/"},{"@type":"ListItem","position":2,"name":"\u015eikayetler ve \u015eikayet"}]},{"@type":"WebSite","@id":"https:\/\/www.iceireland.com\/tr\/#website","url":"https:\/\/www.iceireland.com\/tr\/","name":"Irish College of English","description":"English School in Dublin, Malahide","publisher":{"@id":"https:\/\/www.iceireland.com\/tr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.iceireland.com\/tr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"tr"},{"@type":"Organization","@id":"https:\/\/www.iceireland.com\/tr\/#organization","name":"Irish College of English","url":"https:\/\/www.iceireland.com\/tr\/","logo":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/www.iceireland.com\/tr\/#\/schema\/logo\/image\/","url":"https:\/\/www.iceireland.com\/wp-content\/uploads\/2022\/03\/logo.png","contentUrl":"https:\/\/www.iceireland.com\/wp-content\/uploads\/2022\/03\/logo.png","width":593,"height":92,"caption":"Irish College of English"},"image":{"@id":"https:\/\/www.iceireland.com\/tr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/pages\/33324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/comments?post=33324"}],"version-history":[{"count":4,"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/pages\/33324\/revisions"}],"predecessor-version":[{"id":35803,"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/pages\/33324\/revisions\/35803"}],"wp:attachment":[{"href":"https:\/\/www.iceireland.com\/tr\/wp-json\/wp\/v2\/media?parent=33324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}