Learner and Stakeholder Complaints and Grievances Policy

 The Irish College of English is dedicated to fostering a positive and safe learning environment for all stakeholders. This policy outlines our commitment to addressing grievances and disciplinary matters in a fair, transparent, and timely manner. We strive to uphold high standards of conduct and ensure that all stakeholders feel heard, respected, and supported throughout the resolution process.

Procedures

Grievance Procedure:

1. Reporting Grievances:

• Students are encouraged to report any grievances related to their academic program, accommodation, activities, welfare, safety, or other concerns to ICE. Grievances can be submitted in writing or discussed with any staff member.

2. Investigation and Resolution:

• Upon receiving a grievance, the Academic Manager, Centre Manager, or Relevant Student Welfare Officer will initiate an investigation. This involves gathering relevant information and consulting with appropriate staff members.
• Every effort will be made to resolve grievances promptly and satisfactorily, with due consideration given to the student’s concerns and well-being.

Disciplinary Procedure:

1. Violation of Conduct:

• ICE maintains high standards of conduct and expects all stakeholders to adhere to our code of behaviour. Instances of serious misconduct will be addressed through the disciplinary procedure.

2. Investigation and Due Process:

• Upon receipt of a complaint or observation of misconduct, ICE will conduct a thorough investigation, ensuring fairness and due process for all parties involved.
• The investigation may involve gathering evidence, interviewing witnesses, and providing the accused party with an opportunity to respond to the allegations.

3. Potential Consequences:

Depending on the severity of the misconduct, disciplinary actions may include verbal or written warnings, probationary periods, suspension, or expulsion from the institution. ICE reserves the right to determine the appropriate course of action based on the findings of the investigation.

4. Appeals Process:

Students have the right to appeal any disciplinary decision made by ICE. Appeals must be submitted in writing within a specified timeframe and will be reviewed by an independent appeals panel. The decision of the appeals panel is final.